Terms of service

Overview These terms apply when you visit and shop at oxbeysupply.com, run by Oxbey Supply (formerly trading as Urban Volt), a trading name of MDR, a sole trader registered in England, 87b Northbrook Road, Ilford, IG1 3BL, United Kingdom. Please read them before using our site.

1. Eligibility By using this site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2. Products We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product descriptions and prices are subject to change without notice.

3. Pricing & Payment All prices are listed in GBP (£). We are not VAT registered, so no VAT is added. We accept payment via the methods available at checkout. We reserve the right to refuse or cancel any order if fraud or an unauthorised transaction is suspected.

4. Orders & Cancellations Once an order is placed, it enters processing immediately. If you need to cancel or amend an order, please contact us as soon as possible at support@oxbeysupply.com. Your cancellation rights are set out in our Refund Policy.

5. Shipping Please refer to our Shipping Policy for full details on delivery times and costs.

6. Returns & Refunds Please refer to our Refund Policy for full details on how to return an item and receive a refund.

7. Intellectual Property Text, logos and design on this site belong to Oxbey Supply or are used under licence and may not be reproduced without written permission. Product names and trademarks belong to their respective owners.

8. Limitation of Liability Oxbey Supply shall not be liable for any indirect or consequential losses arising from the use of our website. Nothing in these terms limits your statutory rights as a consumer.

9. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

10. Changes to Terms We may update these terms at any time. The version in force when you place your order applies to that order.

Contact For any questions, contact us at support@oxbeysupply.com or +44 7783 385407.